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    Business conditions

    These General Terms and Conditions ("Terms and Conditions") govern the rights and obligations of You as a Buyer and Us as a Seller within the framework of contractual relationships concluded through the E-shop on the www.ellarte.com website.

    All information about the processing of your personal data is contained in the principles of personal data processing, which can be found here "GDPR Principles"

    As you surely know, we communicate primarily remotely. Therefore, it is also true for our Contract that means of distance communication are used, which allow us to agree together without the simultaneous physical presence of Us and You.

    If any part of the Terms and Conditions contradicts what We have jointly agreed to as part of the process of Your purchase on Our E-shop, this particular agreement will take precedence over these Terms.

    1. SOME DEFINITIONS

    1.1. The Price is the amount of money you will pay for the Goods;

    1.2. The Shipping Price is the amount of money you will pay for the delivery of the Goods, including the price for their packaging;

    1.3. The total price is with the Prices and Shipping Prices;

    1.4. VAT is a value added tax according to the legislation in force;

    1.5. E-shop is an online store operated by Us at the address: SALTRA, s.r.o., Duklianska 3516, Bardejov 08501, Slovak Republic, where the purchase of Goods will take place;

    1.6. Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;

    1.7. We are SALTRA, s.r.o., with its registered office in Bardejov 08501, Duklianska 3516, Company ID No.: 36458767, registered in the Commercial Register maintained by the District Court of Prešov, Section Sro, Insert No. 11464/P, e-mail info@ellarte.com,  telephone number 00421 54 4861810, referred to by law as the Seller;

    1.8. An Order is Your irrevocable proposal to enter into a Contract for the Purchase of Goods with Us;

    1.9. Goods are everything you can buy on our E-shop;

    1.10. User Account is an account established on the basis of the data provided by you, which allows you to store the entered data and store the history of the ordered Goods and concluded contracts;

    1.11. You are a person purchasing on Our E-shop, referred to by law as a buyer;

    1.12. The Contract is a purchase contract agreed on the basis of a duly completed Order sent through the E-shop, and is concluded at the moment when you receive the Order confirmation from Us.

    1. GENERAL PROVISIONS AND INSTRUCTIONS

    2.1. The purchase of Goods is possible only through the web interface of the E-shop.

    2.2. When purchasing Goods, it is Your responsibility to provide Us with all information correctly and truthfully. We will therefore consider the information provided by You to Us when ordering the Goods to be correct and true.

    1. CONCLUSION OF THE CONTRACT

    3.1. A contract with Us can only be concluded in the Slovak or Czech language.

    3.2. The Contract is concluded remotely via the E-shop, while the costs of using the means of distance communication are borne by you. However, these costs do not differ in any way from the basic rate you pay for the use of these funds (i.e. in particular for access to the Internet), so you do not have to expect any additional costs charged by Us beyond the Total Price. By submitting an Order, you agree to the use of remote means of communication.

    3.3. In order for us to conclude the Contract, it is necessary for you to create a draft Order on the E-shop. The following information must be included in this proposal:

    1. a) Information about the purchased Goods (on the E-shop, you mark the Goods you are interested in purchasing with the "Add to Cart" button);
    2. b) Information about the Price, Shipping Price, VAT, the method of payment of the Total Price and the desired method of delivery of the Goods; this information will be entered as part of the creation of the Order proposal within the user environment of the E-shop, while information about the Price, Shipping Price, VAT and Total Price will be provided automatically based on the Goods selected by you and the method of their delivery;
    3. c) Your identification data used to enable us to deliver the Goods, in particular to the extent of name, surname, delivery address, telephone number and e-mail address;
    4. d) In the case of a Contract on the basis of which we will deliver the Goods to you regularly and repeatedly, also information on how long we will deliver the Goods to you.

    3.4.         During the creation of the draft Order, you can change and control the data until it is created. After performing the check, by pressing the "Order with payment obligation" button, you will create the Order. However, before pressing the button, you must confirm that you have read and agreed to these Terms and Conditions, otherwise it will not be possible to create an Order. A checkbox is used for confirmation and consent. After pressing the "Order with Payment Obligation" button, all completed information will be sent directly to Us.

    3.5. We will confirm Your Order to You as soon as possible after it is delivered to Us by sending a message to Your e-mail address specified in the Order. The confirmation will include a summary of the Order and these Terms. By confirming the Order on our part, the Contract between Us and You is concluded. The Terms and Conditions in force on the date of the order form an integral part of the Contract.

    3.6. There may also be cases when we will not be able to confirm your Order. This is especially the case when the Goods are not available or cases where you order a larger number of Goods than is allowed by us. However, we will always provide you with information about the maximum number of Goods within the E-shop in advance and should not be surprising to you. In the event that there is any reason why we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in a modified form compared to the Order. In such a case, the contract is concluded at the moment when You confirm Our offer.

    3.7. In the event that an obviously incorrect Price is stated within the E-shop or in the Order proposal, especially as a result of a technical error, we are not obliged to deliver the Goods to you for this Price even if you have received an Order confirmation and thus the Contract has been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in a changed form compared to the Order. In such a case, the new Agreement is concluded at the moment when You confirm Our offer. In the event that You do not confirm Our offer within 3 days of its sending, We are entitled to withdraw from the concluded Contract. An obvious error in the Price is, for example, considered to be a situation where the Price does not correspond to the usual price at other sellers or is missing or there is an additional digit.

    3.8. In the event that the Contract is concluded, you are obliged to pay the Total Price.

    3.9. In some cases, we allow you to use a discount on the purchase of Goods. In order to receive a discount, it is necessary that you fill in the details of this discount in the predetermined field as part of the Order proposal. If you do so, the Goods will be provided to you at a discount.

     

    1. PRICE AND PAYMENT CONDITIONS, RESERVATION OF TITLE

    4.1. The price is always stated within the E-shop, in the draft Order and in the Contract. In the event of a discrepancy between the Price stated for the Goods within the E-shop and the Price stated in the Order proposal, the Price specified in the Order proposal shall apply, which will always be identical to the price in the Contract. The draft Order also states the Price for Shipping, or the conditions when the Shipping is free.

    4.2. The total price includes VAT, including all fees stipulated by special legislation.

    4.3. We will require payment of the Total Price from you after the conclusion of the Agreement and before handing over the Goods. You can pay the Total Price in the following ways:

    1. (a)By bank transfer. We will send you information for making the payment as part of the Order confirmation. In the case of payment by bank transfer, the Total Price is payable within 7 calendar days.
    2. (b)By card online. In such a case, the payment takes place through the GoPay payment gateway, and the payment is governed by the terms and conditions of this payment gateway, which are available at: Terms and Conditions of Use of GoPay Payment Gateways - effective from 1.5.2018. In the case of online card payment, the Total Price is payable immediately.
    3. c) In such a case, payment will be made upon delivery of the Goods as opposed to the handover of the Goods. In the case of cash on delivery, the Total Price is payable upon receipt of the Goods.

     

    4.4. The invoice will be issued in electronic form after payment of the Total Price and will be sent to your e-mail address specified in the Order. The invoice will also be physically attached to the Goods and available in the User Account, if you have one.

    4.5. Ownership of the Goods passes to you only after you have paid the Total Price and received the Goods. In the case of payment by bank transfer, the Total Price is paid by crediting to Our account, in other cases it is paid at the time of payment.

    1. DELIVERY OF GOODS, PASSING THE RISK OF ACCIDENTAL DESTRUCTION AND ACCIDENTAL DETERIORATION OF THE OBJECT OF PURCHASE

    5.1. The goods will be delivered to you in the manner of your choice, and you can choose from the following options:

    1. a) Delivery via DPD transport companies.

    5.2. Goods can only be delivered within the Slovak and Czech Republics.

    5.3. We are obliged to deliver the goods to you without delay, but no later than within 30 days from the date of conclusion of the Contract. During the performance of the Contract, such facts may occur that will affect the date of delivery of the Goods ordered by you. We will immediately inform you by e-mail about the change in the delivery date and the new expected delivery date of the ordered Goods, while your right to withdraw from the Contract is not affected by this. Part of Our notice of the new date of delivery of the Goods is also Our request addressed to you to express whether you insist on the delivery of the Goods ordered by you on the new date. In the case of personal collection at the establishment, we will always inform you about the possibility of picking up the Goods via e-mail.

    5.4. When taking over the Goods from the carrier, it is Your responsibility to check the integrity of the packaging of the Goods and in the event of any damage, immediately notify the carrier and Us. In the event that the packaging has been damaged, which indicates unauthorized manipulation and entry into the shipment, it is not your obligation to take over the Goods from the carrier.

    5.5. You are obliged to collect the goods at the agreed place and time. If you do not pick up the delivered Goods in accordance with the previous sentence, we will notify you by e-mail where you can pick up the Goods, including the deadline for their collection, or we will re-deliver the Goods to you on the basis of your written request sent no later than 14 days from when you were supposed to take over the Goods, whereby you undertake to reimburse us for all costs associated with the re-delivery of the Goods. In the event that You breach Your obligation to accept the Goods, except as provided for in Article 6.4 of these Terms, this shall not result in a breach of Our obligation to deliver the Goods to You. At the same time, the fact that You do not accept the Goods does not constitute a withdrawal from the Agreement between Us and You. If You do not accept the Goods even within the additional period, We have the right to withdraw from the Contract due to Your material breach of the Contract. If we decide to exercise the right in question, the withdrawal is effective on the day we deliver the withdrawal to you. Withdrawal from the Contract does not affect the right to compensation for the damage incurred in the amount of the actual costs of the attempt to deliver the Goods, or another claim for damages, if any.

    5.6. If, for reasons arising on Your part, the Goods are delivered repeatedly or in a manner other than agreed in the Contract, You are obliged to reimburse Us for the costs associated with this repeated delivery. Payment details for the payment of these costs will be sent to your e-mail address specified in the Contract and are payable within 14 days of receipt of the e-mail.

    5.7. The risk of damage to the Goods passes to you at the moment you take possession of them. In the event that you do not accept the Goods, except in the cases under Article 6.4 of these Terms and Conditions, you are at risk of accidental destruction and accidental deterioration of the Goods at the time when you had the opportunity to take them over, but for reasons on your part the acceptance did not take place. The passing of the risk of accidental destruction and accidental deterioration of the Goods means that from that moment on, you bear all the consequences associated with the loss, destruction, damage or any deterioration of the Goods.

    1. RIGHTS ARISING FROM LIABILITY FOR DEFECTS

    6.1. Introductory Provision on Liability for Defects

    7.1.1. We undertake to deliver the Goods to you in the required quality, quantity and without defects.

    7.1.2. We are responsible for defects that the Goods have when they are accepted. In the case of used Goods, we are not responsible for defects caused by their use or wear and tear. In the case of Goods sold at a lower price, we are not responsible for defects for which a lower price has been agreed.

    7.1.3. The general warranty period is 24 months. The warranty period begins from the moment of receipt of the Goods by you.

    7.1.4. If the Goods are exchanged, the warranty period will start again from the receipt of the new Goods by you.

    7.1.5. Your rights from liability for defects of the Goods for which the warranty period applies will expire if you do not exercise them within the warranty period. However, you must assert your perishable Goods liability rights no later than the day following purchase, otherwise your rights will be extinguished.

    6.2. We guarantee that at the time of the passage of the risk of accidental destruction and accidental deterioration of the Goods under Article 6.7 of the Terms and Conditions, the Goods are free from defects, in particular that:

    1. a) has characteristics that we have agreed with you and, unless expressly agreed, those that we have specified in the description of the Goods, or those that can be expected due to the nature of the Goods;
    2. (b)it is suitable for the purposes specified by us or for the purposes customary for Goods of that type;
    3. (c)corresponds to the quality or execution of the agreed sample, where the quality or execution has been determined according to the sample;
    4. (d)is in an appropriate quantity and weight;
    5. (e)it meets the requirements imposed on it by specific legislation;
    6. (f)it is not encumbered by the rights of third parties.

    6.3. Conditions for exercising the right of liability for defects (complaints)

    7.3.1. If the Goods are delivered to you in damaged or damaged packaging or the shipment is clearly too light, we ask you not to accept such Goods from the transport company and to notify us of this fact immediately by calling 00421 54 4861810 or by e-mail to info@ellarte.com. In the event of finding obvious defects (e.g. mechanical damage), you are obliged to file a complaint without undue delay in the manner specified in point 7.4.1 below. We will not take into account a complaint made later due to obvious defects in the Goods, including a defect consisting in the incompleteness of the Goods.

    7.3.2. You are obliged to assert the right of liability for other defects (hidden defects) in the manner specified in point 7.4.1 below without undue delay after you have discovered the defect in the Goods, but no later than until the expiry of the warranty period.

    7.3.3. The warranty covers only manufacturing defects of the Goods and defects caused by mechanical damage. You cannot apply the right of liability for defects, in particular to defects caused by wear and tear, mechanical damage, use of the Goods in inappropriate conditions, etc.

    7.3.4. You are not entitled to exercise the right of liability for a defect if you knew about the defect before receiving the Goods, or we warned you about it or you were provided with a reasonable discount on the Price of the Goods for this reason.

    6.4. Exercising the right of liability for damage (complaints)

    7.4.1. In the event that the Goods have a defect, i.e. in particular if any of the conditions under Article 7.2 are not met, You may notify Us of such a defect and exercise your rights from liability for defects (i.e. complain about the Goods) by sending an e-mail or a letter to Our addresses listed next to Our identification data, or in person at Our establishment. For a complaint, you can also use the sample form provided by us, which forms Annex No. 1 to the Terms and Conditions.

    7.4.2. In your notification by which you make a complaint, please include, in particular, a description of the defect of the Goods and your identification data, including the e-mail to which you are interested in receiving a notification of the method of handling the complaint, as well as which of the liability claims for defects specified in points 7.5.4 to 7.5.8 you are asserting.

    7.4.3. When filing a complaint, please also provide us with a proof of purchase of the Goods (invoice) in order to prove their purchase from us, otherwise we are not obliged to accept your complaint.

    7.4.4. We consider the day of delivery of the defective Goods together with the relevant documents (according to clause 7.4.3) to be the day of initiation of the complaint procedure. In the event that your submission by which you are filing a complaint is incomplete (especially illegible, unclear, incomprehensible, does not contain the required documents, etc.), we will request you to complete the submitted complaint in writing, especially by e-mail. In this case, the complaint procedure begins on the day of delivery of your supplemented submission.

    7.4.5. If You do not complete the submitted complaint pursuant to Clause 7.4.4 of this Article without undue delay, no later than 10 days from the date of delivery of Our request pursuant to Clause 7.4.4 of this Article, We will consider Your submission to be unfounded.

    6.5. Complaint handling

    7.5.1. On the basis of your decision, which of the rights under Sections 622 and 623 of Act No. 40/1964 Coll. Civil Code, as amended (hereinafter referred to as the "Civil Code") (specified in points 7.5.4 to 7.5.8) you exercise, we will determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the date of filing your complaint. In justified cases, especially if a complex technical assessment of the condition of the Goods is required, no later than 30 days from the date of filing your complaint.

    7.5.2. After determining the method of handling the complaint, we will handle the complaint immediately, in justified cases we can handle the complaint later; However, the settlement of the complaint must not take longer than 30 days from the date of filing the complaint. After the expiry of the period for handling the complaint, you have the right to withdraw from the Contract or you have the right to exchange the Goods for new Goods, if possible.

    7.5.3. We are obliged to issue you with a written document on the settlement of the complaint, no later than 30 days from the date of filing the complaint, and we will inform you about its settlement via e-mail. In the event that the complaint is accepted, we will send you the repaired Goods or replace the Goods with new goods or refund you the paid Price of the Goods, unless we agree otherwise.

    7.5.4. If the defect is a defect that we can rectify, you have the right to have the defect removed free of charge, in a timely and proper manner. We will remove the defect of the Goods without undue delay.

    7.5.5. Instead of remedying the defect, You may require the replacement of the Goods, or if the defect concerns only a part of the Goods, the replacement of this part, provided that this does not incur disproportionate costs to Us in relation to the Price of the Goods or the severity of the defect.

    7.5.6. Instead of remedying a defect in the Goods, we may always replace the defective Goods with a faultless one, provided that this does not cause you serious inconvenience.

    7.5.7. If there is a defect in the Goods that cannot be removed and which prevents you from being able to properly use the Goods as defect-free goods, you have the right to exchange the Goods or you have the right to withdraw from the Contract. You have the same rights if the defects are removable, but you cannot properly use the Goods due to the recurrence of the defect after repair or due to a large number of defects.

    7.5.8. In the case of other irreparable defects, you are entitled to a reasonable discount on the Price of the Goods.

    7.5.9. We will settle the complaint by handing over the repaired Goods, replacing the Goods, returning the Price of the Goods, paying a reasonable discount on the Price of the Goods, a written request to take over the performance (of the Goods) or a reasoned rejection of the complaint.

    6.6. The exercise of rights arising from liability for defects and complaints about the Goods is governed by the provisions of Section 619 et seq. of the Civil Code, Act No. 250/2007 Coll. on Consumer Protection and on the Amendment of the Act of the Slovak National Council No. 372/1990 Coll. on Minor Offences, as amended (hereinafter referred to as the "Consumer Protection Act"), and Act No. 102/2014 Coll.  on Consumer Protection in the Sale of Goods or the Provision of Services on the Basis of a Distance Contract or a Contract Concluded Outside the Seller's Business Premises and on Amendments to Certain Acts, as amended (hereinafter referred to as the "Act on Consumer Protection in Distance Selling").

    6.7. If you make a claim about the Goods:

     

    1. within the first 12 months from the purchase of the Goods, we may reject your complaint only on the basis of a professional assessment; regardless of the outcome of the expert assessment, we will not require you to pay the costs of the expert assessment or other costs related to the expert assessment. We will provide you with a copy of the expert assessment justifying the rejection of the complaint no later than 14 days from the date of settlement of the complaint;
    2. after 12 months from the purchase and we have rejected such a complaint, we will state in the proof of complaint settlement to whom you can send the Goods for professional assessment. If you send the Goods for expert assessment to a designated person, the costs of the expert assessment, as well as all other related costs reasonably incurred, shall be borne by Us, regardless of the result of the expert assessment. If you prove by professional assessment Our liability for the defect of the Goods, you may make a claim again; The warranty period does not run while the expert assessment is carried out. We are obliged to reimburse you within 14 days from the date of re-filing the complaint all costs incurred for the expert assessment, as well as all related costs reasonably incurred. A re-filed complaint cannot be rejected.

    6.8. If you are an entrepreneur, it is your obligation to report and complain about the defect without undue delay after you could have discovered it, but no later than 3 days after receiving the Goods.

    6.9. If you are a consumer, you have the right to exercise your rights from liability for defects that occur with consumer Goods within 24 months of receipt of the Goods.

    6.10. We have hereby duly instructed you about your rights arising from Sections 622 and 623 of Act No. 40/1964 Coll. Civil Code. By concluding the Contract, you confirm that you have had the opportunity to read the terms and conditions of the complaint of the Goods.

     

    1. WITHDRAWAL

    7.1. Withdrawal from the Contract, i.e. termination of the contractual relationship between Us and you from its beginning, may occur for the reasons and in the ways specified in this Article, or in other provisions of the Terms and Conditions in which the possibility of withdrawal is expressly stated.

    7.2. In the event that you are a consumer, i.e. a person purchasing Goods outside the scope of your business activity, you have the right to withdraw from the Contract without giving a reason within 14 days from the date of delivery of the Goods in accordance with the provision of Section 7 of the Consumer Protection Act in Distance Selling. In the event that we have concluded a Contract the subject of which is several types of Goods or the delivery of several parts of the Goods, this period begins to run only on the day of delivery of the last part of the Goods, and in the event that we have concluded a Contract on the basis of which we will deliver the Goods to you regularly and repeatedly, it begins to run on the day of delivery of the first delivery. You may withdraw from the Agreement in any demonstrable way (in particular, by sending an e-mail or a letter to Our addresses listed next to Our identification data). For withdrawal, you can also use the model form provided by Us, which forms Appendix No. 2 to the Terms and Conditions.

    7.3. However, even as a consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is:

    1. a) the sale of Goods, the Price of which depends on the movement of prices on the financial market, which we cannot influence and which may occur during the withdrawal period;
    2. b) the sale of alcoholic beverages, the Price of which was agreed at the time of concluding the Contract, the delivery of which can be made after 30 days at the earliest and their Price depends on the movement of prices on the market, which we cannot influence;
    3. c) the sale of Goods that have been made according to your specific requirements, which have been custom-made for you or Goods intended specifically for a single consumer;
    4. (d)the sale of Goods that are subject to rapid deterioration or perishability and Goods that have been inextricably mixed with another after delivery;
    5. (e)the sale of Goods enclosed in protective packaging which are not suitable for health protection or hygiene reasons and the protective packaging of which has been broken after delivery;
    6. (f)the sale of phonograms, video recordings, audiovisual recordings or computer software sold in protective packaging where the original packaging has been tampered with;
    7. (g)the sale of periodicals, with the exception of sales under subscription agreements, and the sale of books not supplied in protective packaging;
    8. h) the provision of electronic content, if it has not been delivered on a tangible medium and has been delivered with your prior express consent before the expiry of the withdrawal period and we have informed you that you do not have the right to withdraw from the Contract.

    7.4. The withdrawal period pursuant to Article 8.2 of the Terms and Conditions shall be deemed to have been complied with if You send Us a notice that You are withdrawing from the Contract within the course of the withdrawal period.

    7.5. In the event of withdrawal from the Contract, the Price will be returned to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account chosen in the withdrawal from the Contract. However, the amount will not be refunded until You return the Goods to Us or prove that they have been sent back to Us. Please return the goods to us clean, including the original packaging if possible.

    7.6. In the event of withdrawal from the Contract pursuant to Article 8.2 of the Terms and Conditions, You are obliged to send the Goods to Us within 14 days of withdrawal, hand over the Goods to Us or to a person authorized by Us to take over the Goods, while You bear the costs of returning the Goods to Us. This does not apply if We agree to collect the Goods in person or through a person commissioned by Us. The deadline is observed if the Goods were handed over for transport no later than on the last day of the deadline. You, on the other hand, are entitled to a refund of the Shipping Price, but only in the amount corresponding to the cheapest method of delivery of the Goods that we offered for the delivery of the Goods.

    7.7. You are liable for damage in cases where the Goods are damaged as a result of your handling of them differently than is necessary with regard to their nature and characteristics. In such a case, We will charge You for the damage caused after the Goods are returned to Us and the due date of the billed amount is 14 days.

    7.8. We are entitled to withdraw from the Contract due to stocks being sold out, unavailability of the Goods, or if the manufacturer, importer or supplier of the Goods agreed in the Contract has interrupted production or made material changes that have made it impossible to perform Our obligations under the Contract or for reasons of force majeure, or if we have made all Our efforts that can be reasonably required of Us,  we are not able to deliver the Goods to you within the period specified in these Terms and Conditions. In these cases, we are obliged to inform you of this fact without undue delay and return to you the already paid Total Price for the Goods, within 14 days from the date of notification of withdrawal from the Contract. We will refund the Total Price paid to you for the Goods in the same way as you paid the Total Price, without prejudice to the right to agree with you on another method of refund if you are not charged any additional fees in connection with this.

    7.9. We are entitled to withdraw from the Contract even if you have not received the Goods within 5 working days from the day on which you were obliged to accept the Goods.

    1. SUBMISSION OF SUGGESTIONS AND COMPLAINTS

    8.1. As a consumer, you are entitled to submit suggestions and complaints in writing, via e-mail to: info@ellarte.com.

    8.2. We will inform you about the assessment of the complaint or complaint by e-mail sent to your e-mail.

    8.3. The supervisory authority is the Slovak Trade Inspection (SOI), SOI Inspectorate for the Prešov Region, with its registered office: Prešov 080 01, Obrancov míru 4675/6, tel. no. 051 7721597

    8.4. If you are not satisfied with the handling of your complaint or complaint, you can also submit a complaint electronically via the platform available on the https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi website.

    1. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS

    9.1. You have the right to contact Us with a request for redress by e-mail sent to: info@saltra.sk if You are not satisfied with the way We have handled Your complaint or if You believe that We have violated Your rights. If we respond to your request in the negative or do not respond to it within 30 days of sending it, you have the right to file a motion to initiate alternative dispute resolution with an alternative dispute resolution entity (hereinafter referred to as the "Entity") pursuant to Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments to Certain Acts, as amended (hereinafter referred to as the "Alternative Dispute Resolution Act").

    9.2. Entities are authorities and authorized legal entities pursuant to Section 3 of the Alternative Dispute Resolution Act and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

    9.3. You may submit a claim in the manner specified in Section 12 of the Alternative Dispute Resolution Act.

    9.4. Furthermore, you have the right to initiate out-of-court dispute resolution online via the ODR platform available on the website of https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297 or https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

    1. FINAL PROVISIONS

    10.1. All written correspondence will be delivered to you by e-mail. Our e-mail address is listed next to Our identification data. We will deliver correspondence to your e-mail address specified in the Agreement, in the User Account or through which you have contacted us.

    10.2. The Agreement may only be amended on the basis of our written agreement. However, we are entitled to amend these Terms and Conditions, but this change will not affect already concluded Contracts, but only Contracts that will be concluded after the effective date of this change. We will send information about the change to your e-mail address at least 14 days before the change takes effect. If we do not receive a notice of termination of the concluded Contract for regular and repeated deliveries of Goods from you within 14 days of sending the information about the change, the new terms and conditions become part of our Contract and apply to the next delivery of Goods following the effective date of the change. The notice period if you give notice is 2 months.

    10.3. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, outages of subcontractors, etc.), we are not liable for damage caused as a result of or in connection with cases of force majeure or unforeseeable events, and if this situation lasts for a period longer than 10 days, we and you have the right to withdraw from the Contract.

    10.4. An annex to the Terms and Conditions is a sample complaint form and a sample form for withdrawing from the Contract.

    10.5. The Agreement, including the Terms and Conditions, is archived in electronic form by Us, but is not accessible to You. However, you will always receive these Terms and Conditions and Order confirmations with a summary of the Order by e-mail and You will therefore always have access to the Agreement even without Our cooperation. We recommend that you always confirm the Order and save the Terms and Conditions.

    10.6. Our activities are not subject to any codes of conduct pursuant to Section 3 (1) (n) of the Act on Consumer Protection in Distance Sales.

    10.7. These Terms and Conditions enter into force on 1.8.2023.

     

    Appendix No. 1 - Complaint Form

    Addressee: SALTRA, s.r.o., Duklianska 3516, Bardejov 085 01

    Filing a complaint

    Title, name and surname:

     

    Addresses of the cattle:

     

    E-mail address:

     

    Order and invoice number:

     

    Date of order:

     

    Date of receipt of the goods:

     

    Goods that are claimed (name and code):

     

    Description and scope of product defects:

     

    As a customer of the seller, I require that my complaint be handled in the following way:

     

    I would like to receive a refund to my bank account (IBAN)/other method

     

    Annex:

    Date:

    Signature:

     

    Appendix No. 2 - Form prE withdrawal from the contract

    Addressee: SALTRA, s.r.o., Duklianska 3516, Bardejov 085 01

    I hereby declare that in accordance with Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or the Provision of Services on the Basis of a Distance Contract or a Contract Concluded Outside the Seller's Business Premises and on the Amendment of Certain Acts, as amended (hereinafter referred to as the "Act on Consumer Protection in Distance Selling"), I hereby withdraw from the Contract:

    Title, name and surname:

     

    Address:

     

    E-mail address:

     

    Order and invoice number:

     

    Date of order:

     

    Date of receipt of the goods:

     

    Goods I am returning (name and code):

     

    Reason for return:

     

    Method for reimbursement of received funds:

     

    I would like to receive a refund to my bank account (IBAN)/other method

     

     

     

    Notice to the consumer: According to Section 10 (4) of the Act on Consumer Protection in Distance Selling, the seller is entitled to demand from the consumer reimbursement of the decrease in the value of the goods that occurred as a result of such treatment of the goods, which is beyond the treatment necessary to determine the characteristics and functionality of the goods.

    Date:

    Signature: